Delivery and Returns

Delivery

Our standard postage and packing prices are as follows:

UK

Standard Delivery - 3 to 5 working days - £3.50

Free delivery on all orders over £25.00

- Please contact the courier via your tracking number if your tracking looks to be idle -

Rest of World

Standard non-tracked delivery - £6.50

Tracked Delivery Service (recommended) - £10

Spend over £60 and get tracked shipping (Highly Recommended) £6.50

Please allow up to 28 business days* for delivery of orders to Europe and up to 20 business days delivery for the rest of the World.

*Brexit...

Returns

We cannot accept returns for opened or used items for health reasons.

You may return new, unopened items within 14 days of delivery for a full refund.

We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item for example).

If you would like to return your order, please contact us via email at hello@veloskin.cc and we will provide you with a returns authorisation email.

Returns should be sent to 

VeloSkin
Huboo Ref 3497
Unit 1
Vertex Park South
Emersons Green
Bristol
BS16 7LB

We recommend that you return your order using a tracked service and keep a copy of your proof of postage, as we cannot be held responsible for goods that have either been damaged or lost in transit. 

Please include your order reference number and name so we can allocate the correct refund.

Goods must be returned in their original, sealed packaging.

You should expect to receive your refund within two weeks from the date we receive your package.

Import and Export Duties

If your delivery address is outside the UK you may be subject to any import duties and/or taxes, which are levied once a shipment reaches the destination country.

Any additional charges for customs clearance must be borne by the customer.

The customer agrees that as the importer of the goods they ordered, they must comply with all applicable laws and regulations of the country in which the goods are received. The customer should also be aware that when shipping internationally, that cross-border shipments are subject to opening and inspection by customs authorities.